Frequently Asked Questions

The minimum age to register and play at 93jili is 21 years old, in accordance with Philippine law and PAGCOR regulations governing online casino gaming. This rule is strictly enforced — all accounts are subject to identity verification, and any account found to belong to a person under 21 will be immediately suspended. We take underage gambling very seriously and have zero tolerance for violations of this policy.

No wor ries! On the 93jili Login page, click the "Forgot Password" link below the login form. Enter the email address or mobile number linked to your account, and we'll send you a reset link or OTP. Follow the instructions to set a new password. If you're still having trouble, contact our 24/7 live chat support and they'll assist you right away.

No. Each player is allowed only one account at 93jili. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended and any winnings being forfeited. If you believe a duplicate account was created by mistake, contact our support team immediately to resolve the issue.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete verification, log in to your 93jili account and go to Account Settings > Verify Identity. You'll need to upload:

• A clear photo of a valid Philippine government-issued ID (passport, driver's license, UMID, SSS ID, PhilSys ID, or Voter's ID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months) — for higher withdrawal tiers

Verification is typically completed within 24 hours on business days.

If you wish to close your 93jili account, please contact our support team via live chat or email at [email protected]. Before closing, make sure to withdraw any remaining balance. If you're closing your account for responsible gaming reasons, we also offer self-exclusion options — visit our Responsible Gaming page to learn more about cooling-off periods and self-exclusion tools.

93jili supports a wide range of Philippine payment options to make depositing as convenient as possible:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected digital currencies (check the cashier for current availability)

All transactions are processed in Philippine Peso (₱) unless otherwise stated.

The minimum deposit at 93jili is ₱100 for most payment methods. Some channels like GCash and PayMaya may have their own minimum transaction limits set by the provider. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

Most deposits at 93jili are credited instantly or within a few minutes. Here's a general guide:

• GCash / PayMaya: Instant to 5 minutes
• Online banking (InstaPay): Instant to 30 minutes
• Online banking (PESONet): Same business day or next business day
• Over-the-counter: 30 minutes to 2 hours after payment confirmation

If your deposit hasn't reflected after the expected time, contact our support team with your transaction reference number.

93jili does not charge any fees on deposits from our end. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your provider before making a deposit. GCash and PayMaya transfers to 93jili are generally free of charge on the player's side.

To withdraw from your 93jili account, log in and go to Cashier > Withdraw. Select your preferred withdrawal method, enter the amount, and confirm the request. Make sure your account is fully verified (KYC complete) before submitting a withdrawal — unverified accounts cannot process payouts.

Withdrawal processing times at 93jili vary by method:

• GCash / PayMaya: Within 1–24 hours
• BPI / BDO / Metrobank (InstaPay): 1–24 hours on business days
• Bank transfer (PESONet): 1–3 business days

Withdrawals submitted on weekends or Philippine public holidays may be processed on the next business day. First-time withdrawals may take slightly longer due to additional security checks.

The minimum withdrawal at 93jili is ₱200. Maximum withdrawal limits depend on your account verification level and chosen payment method. Fully verified accounts enjoy higher daily and weekly withdrawal limits. Contact our support team if you need to process a large withdrawal and want to confirm the applicable limits for your account tier.

Withdrawal requests may be declined for several reasons:

• Your account KYC verification is incomplete
• Active bonus wagering requirements have not been met
• The withdrawal amount is below the minimum threshold
• The bank account or e-wallet details provided do not match your registered name
• Unusual account activity flagged by our security system

If your withdrawal was rejected and you're unsure why, reach out to our support team via live chat for a detailed explanation.

New players at 93jili are welcomed with a generous sign-up bonus on their first deposit. The exact bonus amount and terms may vary depending on current promotions — check the Promotions section after logging in for the most up-to-date offer. Bonuses are credited automatically to your account once the qualifying deposit is confirmed.

Wagering requirements (also called rollover or turnover requirements) specify how many times you need to play through a bonus amount before you can withdraw the associated winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Each promotion at 93jili has its own specific wagering terms — always read the bonus details carefully before claiming.

Yes! 93jili rewards loyal players through a tiered VIP program. As you play more, you accumulate points that move you up through VIP levels — each level unlocks better perks including higher withdrawal limits, exclusive reload bonuses, dedicated account managers, and special event invitations. Log in to your account and visit the VIP section to check your current status and progress.

93jili offers a diverse library of games to suit every type of player:

• Slot Games: Hundreds of video slots with various themes, paylines, and jackpot sizes
• Arcade Games: Fast-paced skill and luck-based games popular with Filipino players
• Jackpot Fishing: Exciting fishing-themed games with progressive jackpot prizes
• Bingo: Classic and modern bingo variants with real-time multiplayer rooms
• Live Casino: Real-time games with live dealers including baccarat, roulette, and blackjack
• Sports Betting: Bet on NBA, PBA, UFC, boxing, football, and more

Absolutely. 93jili is fully optimized for mobile play. You can access all games directly through your smartphone or tablet browser — no app download is required. The platform is compatible with both Android and iOS devices. For the best experience, use an updated version of Chrome, Safari, or Firefox on your mobile device and ensure you have a stable internet connection.

Yes. All games at 93jili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers are reputable software developers whose RNG systems are independently tested and certified. Live casino games are streamed in real time with professional dealers, adding an additional layer of transparency to the gaming experience.

Selected slot and arcade games at 93jili offer a demo or free-play mode that lets you try the game without wagering real money. This is a great way to get familiar with a game's mechanics, paylines, and bonus features before committing your balance. Note that demo mode winnings cannot be withdrawn — only real-money play qualifies for actual payouts and bonus eligibility.

Yes. 93jili uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and never shared with unauthorized third parties. We also offer two-factor authentication (2FA) for an extra layer of account security — we strongly recommend enabling it in your account settings.

93jili is committed to promoting safe and responsible gaming. We offer the following tools directly from your account settings:

• Deposit limits — set daily, weekly, or monthly caps
• Loss limits — restrict how much you can lose in a period
• Session time limits — get notified when you've been playing too long
• Reality checks — periodic reminders of your session activity
• Cooling-off periods — take a break for 24 hours up to 30 days
• Self-exclusion — close your account for 6 months or permanently

For more details, visit our Responsible Gaming page.

If you suspect unauthorized access to your 93jili account, act immediately:

• Change your password right away via the Login page
• Enable two-factor authentication if not already active
• Contact our 24/7 support team via live chat to report the incident
• Request a temporary account freeze while the issue is investigated

Never share your password or OTP with anyone — 93jili staff will never ask for your password under any circumstances.