93jili Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 93jili ("93jili," "we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("User," "Player," "you," or "your") who access or use the 93jili online casino platform, including the website located at https://93jili.app and any associated mobile applications, services, and features (collectively, the "Platform").

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this Policy, you must immediately cease using the Platform and refrain from creating an account.

93jili is committed to protecting your privacy and complying with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines and other applicable data protection laws. We implement industry-standard security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

2. Information We Collect

93jili collects various types of personal information to provide, maintain, and improve our services. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register for a 93jili account, make deposits or withdrawals, contact customer support, or otherwise interact with the Platform, you may provide us with the following information:

• Account Registration Information: Full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password.
• Identity Verification Information: Government-issued identification documents (e.g., Philippine passport, driver's license, UMID, SSS ID), proof of address (e.g., utility bills, bank statements), and selfie photographs for identity verification purposes.
• Payment Information: Payment method details, including GCash account information, PayMaya account information, bank account numbers, and transaction history. Note that 93jili does not store full credit or debit card numbers; such information is processed securely by our third-party payment processors.
• Communication Information: Any information you provide when contacting our customer support team via live chat, email, or other communication channels, including the content of your messages and any attachments.

2.2 Information Collected Automatically

When you access or use the 93jili Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (e.g., IMEI, MAC address), and mobile network information.
• Log Information: IP address, access times, pages viewed, time spent on pages, referring website addresses, and clickstream data.
• Location Information: Approximate geographic location based on your IP address. We do not collect precise GPS location data unless you explicitly grant permission through your device settings.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with the Platform. For more information, please see Section 8 (Cookies and Tracking Technologies).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Information related to your payment transactions, including transaction status, payment method verification, and fraud detection data.
• Identity Verification Services: Information used to verify your identity and comply with anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Affiliate Partners: If you were referred to 93jili by an affiliate partner, we may receive information about the referral source.

3. How We Use Your Information

93jili uses the personal information we collect for the following purposes:

3.1 To Provide and Maintain Our Services

• Create and manage your 93jili account.
• Process deposits, withdrawals, and other financial transactions.
• Enable you to participate in games, sports betting, and other gaming activities.
• Provide customer support and respond to your inquiries.
• Verify your identity and comply with legal and regulatory requirements, including AML and KYC obligations.

3.2 To Improve and Personalize Your Experience

• Analyze usage patterns and trends to improve the Platform's functionality, performance, and user experience.
• Personalize content, game recommendations, and promotional offers based on your preferences and gaming history.
• Conduct research and development to enhance our services and develop new features.

3.3 To Communicate with You

• Send you account-related notifications, including registration confirmations, password resets, and transaction receipts.
• Provide you with promotional offers, bonuses, and marketing communications (you may opt out of marketing communications at any time).
• Send you important updates regarding changes to our Terms and Conditions, Privacy Policy, or other policies.

3.4 To Ensure Security and Prevent Fraud

• Detect, prevent, and investigate fraudulent activity, money laundering, and other illegal or prohibited conduct.
• Monitor and analyze account activity for suspicious behavior and security threats.
• Enforce our Terms and Conditions and other policies.
• Protect the rights, property, and safety of 93jili, our users, and the public.

3.5 To Comply with Legal Obligations

• Comply with applicable laws, regulations, and legal processes, including PAGCOR regulations and the Data Privacy Act of 2012.
• Respond to lawful requests from government authorities, law enforcement agencies, and regulatory bodies.
• Maintain records required by law for audit and compliance purposes.

4. How We Share Your Information

93jili does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, customer support, data analytics, marketing, and IT infrastructure. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your information and use it solely for the purposes for which it was disclosed.

4.2 Game Providers

We share limited information with third-party game developers and providers to enable you to access and play games on the Platform. This information may include your username, gaming activity, and transaction history related to specific games.

4.3 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, regulatory bodies (including PAGCOR), and courts when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or lawful requests.
• Enforce our Terms and Conditions or other policies.
• Protect the rights, property, or safety of 93jili, our users, or the public.
• Detect, prevent, or investigate fraud, security breaches, or illegal activity.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. We will notify you via email or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

4.5 With Your Consent

We may share your personal information with third parties when you have provided explicit consent for such disclosure.

5. Data Retention

93jili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the nature of the information and the purposes for which it is processed.

Generally, we retain your account information and transaction history for the duration of your account's active status and for a period of at least five (5) years after account closure, as required by Philippine gaming regulations and anti-money laundering laws. Identity verification documents and communication records may be retained for similar periods to comply with legal and regulatory obligations.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and disposal policies.

6. Data Security

93jili takes the security of your personal information seriously and implements industry-standard technical, administrative, and physical security measures to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Access Controls: Access to personal information is restricted to authorized personnel who require such access to perform their job functions. All employees and contractors are bound by confidentiality obligations.
• Secure Storage: Personal information is stored on secure servers located in data centers with robust physical security controls, including 24/7 monitoring, access restrictions, and environmental safeguards.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. You acknowledge that you provide your personal information at your own risk and that 93jili cannot guarantee absolute security.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have the following rights regarding your personal information:

Right	Description
Right to Access	You have the right to request access to the personal information we hold about you and to receive a copy of such information.
Right to Rectification	You have the right to request correction of inaccurate or incomplete personal information.
Right to Erasure	You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements.
Right to Object	You have the right to object to the processing of your personal information for certain purposes, including direct marketing.
Right to Data Portability	You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent	Where processing is based on your consent, you have the right to withdraw such consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

93jili uses cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve your experience on the Platform.

Types of Cookies We Use:

• Essential Cookies: Necessary for the Platform to function properly, including authentication, security, and session management.
• Performance Cookies: Collect information about how you use the Platform, such as pages visited and errors encountered, to help us improve performance.
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Track your browsing activity to deliver targeted advertisements and promotional offers.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the Platform and your ability to access certain features.

9. Third-Party Links

The 93jili Platform may contain links to third-party websites, services, or applications that are not operated or controlled by 93jili. This Privacy Policy does not apply to such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their privacy practices or content.

10. Children's Privacy

The 93jili Platform is intended for users who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and close the associated account.

If you believe that we have collected personal information from a minor, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

93jili reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to the Platform. We will notify you of material changes via email or prominent notice on the Platform.

Your continued use of the Platform following the posting of revised Privacy Policy constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

Email: [email protected]

Customer Support: Available 24/7 via live chat on the 93jili Platform

We are committed to addressing your privacy concerns promptly and transparently.